Travel Star Pte Ltd

FAQ - Frequently Asked Questions

Below we have listed the answers to our clients’ most commonly asked questions. If you don’t see an answer to your question, please do not hesitate to contact Agency Support at +65 64385633 or email us at [email protected]

1) What products and services are available?

We have expanded our portfolio of outbound/inbound products and services catering to both occasional traveller as well as highly personalized MICE (Meetings, Incentive tours, Conferences and Events) business consumers. Please click here for more details. For details, contact Agency Support at +65 64385633 or email us at [email protected]

2) What currencies does the website support?

3) What forms of payment are accepted and how are exceptions handled?

4) Will you help me with a "Special Request"?

5) How do you modify a reservation?

6) What is the cancellation policy for all bookings?

7) How does Travel Star charge appear on the client’s credit Card statement?

8) Do you have a customer-friendly Invoice/Receipt?

9) How do you send out travel documentation?

10) Do we need Travel Insurance?

11) When is the best time to travel to where we want to go?

12) Do you work with Groups?

13) Do you have any advice for someone who always gets sick on vacation?

14) What is your company's customer service philosophy?

15) How would your agency handle a booking error?

16) What do you do when a client is stranded?

17) What are your office hours?

18) Who do I contact if I still have questions?