TERMS AND CONDITIONS – EXTRACT FROM SERVICE ASSURANCE POLICY
Air Tickets
A non-refundable deposit, whose amount, will depend on the type of air ticket purchased and the airline chosen, is required for the reservation of air tickets. This will be made known at the time of purchase and a receipt will be issued for this deposit and the balance indicated to be paid within the stipulated period.
Group Tickets
A non-refundable deposit, whose amount, will depend on the type of air ticket purchased and the airline chosen, is required for the reservation of group tickets. This will be made known at the time of purchase and a receipt will be issued for this deposit and the balance indicated to be paid within the stipulated period. The materialization for this group will also be indicated for the agreed price.
Cancellation on By The Customer
Customers are allowed to cancel the reservation in writing, at any time prior to the departure date. However, cancellation fees will apply and the cancellation fee is computed based on the length of notice period prior to the departure date. Please note that the cancellation fee is a percentage of the total tour fare.
The cancellation charges as well as corresponding refund component are indicated below:
Cancellation Notice Cancellation Fee per Person Refund Component
From the time of booking to: (percentage of total tour fare)
Upon Customer’s Confirmation 30% 70%
Less than 21 days prior to departure 50% 50%
Less than 14 days prior to departure 75% 25%
Less than 07 days prior to departure 100% 0%
Customer shall receive the refund (for payment made by cash and cheque), if applicable, not later than 14 working days upon the company receiving the written notice of cancellation and when no documents have been issued prior to the cancellation notice.
However, when documents have been issued, prior to the cancellation notice, all refund, if applicable, to the customer will be made subject to the time taken by the Third Party or Credit Card Company to process the non-cash or cheque refund.
Where packages are non-refundable, this will be made known to the customer at the time of purchase.
Cancellation By The Company
Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If for some unforeseeable circumstances the arrangement cannot be finalized and the tour reservation has to be cancelled, the Company will endeavour to notify the Customer at least one (1) week before departure date
The Company also reserves the right to cancel any tour prior to the date of departure for whatever reason including, but not limited to, insufficient number of participants. Should any of the above happen, the entire payment shall be refunded to the Customer without further obligation on the part of the Company. The Company may however, recommend alternative tours to the same or some other destinations. Should the Customer decide not to accept the alternatives, all monies paid shall be refunded in full by the Company without further obligations.
The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.
Customer shall receive the refund not later than 7 working days upon the company notifying the Customer of the tour cancellation.
Cancellation By Third Parties
There will be a administration fee of S$100 charge per person for cancellation due to closure of facilities by local government, closure of airports, non-availability of specific tourist destinations and itinerary disruption due to natural disasters.
However, cancellation fee will not apply if Customer transfers the booking to an alternative destination or decides to postpone the trip to a later date. Any difference in the new fee due to the change shall be borne by the customer. The trip that has been postponed to another date shall be made within 12 months from the cancellation notification date.